Privacy Policy

1. Introduction

This Privacy Policy explains how Build 360 collects, uses, shares and protects your personal information when you use our website, apps and services. We are committed to handling your data responsibly and transparently.

2. Information we collect

We may collect the following information:

• Details you provide — name, email, phone number, delivery address and order details;
• Account information — login credentials and saved preferences;
• Payment information — processed securely by our payment providers (we do not store full card numbers or your PIN);
• Usage data — pages viewed, searches, device and browser information; and
• Location data — only your approximate delivery location, and only with your permission.

3. How we use your information

We use your information to:

• process and deliver your orders and provide customer support;
• manage your account and personalise your experience;
• send order updates and, where you have opted in, marketing communications;
• improve our products, services and website; and
• detect and prevent fraud and comply with our legal obligations.

4. Cookies & tracking

We use cookies and similar technologies to keep your basket, remember your preferences, measure site performance and, with your consent, personalise content and ads. You can manage your preferences through your browser settings or our cookie controls.

5. Sharing your information

We share data only as needed to run our services — for example with delivery partners, payment processors and technology providers who act on our behalf. We do not sell your personal information. We may disclose information where required by law.

6. Data retention

We keep your personal information only for as long as necessary to provide the Services, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we securely delete or anonymise it.

7. Your rights

Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal information, and to object to certain uses or withdraw consent. To exercise these rights, contact our support team.

8. Security

We use technical and organisational measures — including encryption in transit — to protect your information. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

9. Children’s privacy

Our Services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can remove it.

10. Changes to this policy

We may update this policy from time to time. The current version is always published on this page, with the “last updated” date shown above.